Refund policy

Last updated: 5 November 2026

Our Promise: the 30-Day Guarantee

We stand behind RYF and want you to love it. That's why you can try your plan for 30 days. If it's not for you, just ask and we'll refund you in full.

Your Membership

• When to ask: within 30 days of your first payment.
• What we refund: everything you've paid for your membership in those 30 days, on any plan. On the 1-week plan, that includes the first renewal.
• No conditions and no fee. You don't need to have used the app, and you don't need a reason, though we'd love to know how we could do better.
• How to ask: email support@releaseyourfascia.com from the email address on your account. If you write from a different address, tell us the email on your account. We usually reply within 24 hours.
• What happens: we refund the money to the card or wallet you paid with. Your bank usually shows it in 5 to 10 business days. Your membership ends when we refund it, and it won't renew. Challenges you bought as add-ons to your membership end with it.
• After your first 30 days: cancelling stops your next charge, and your plan stays open until the end of the weeks you paid for. To cancel, use Cancel my plan in the app, or email us. You'll find the steps in our Subscription Policy. If we charged you by mistake, email us and we'll put it right.

Challenge Add-ons

The De-Puff Challenge, the Stand Tall Challenge, the challenge bundle, and any other challenge you buy as an add-on are covered too. Ask within 30 days of buying, and we'll refund you in full. No conditions and no fee, the same as your membership. Email support@releaseyourfascia.com and tell us which challenge. We refund the money to the card or wallet you paid with, and your access to that challenge ends.

If you live in the UK, the EU or Canada, you may also have legal rights to cancel or to a refund. Nothing in this policy limits them.

Physical Products

This part covers the FasciaWave device, the FasciaMat and the Face Kit. You have 30 days from the date of delivery to experience the difference. If you're not completely satisfied, we'll help make it right.

Return Process

To start a return or an exchange, email support@releaseyourfascia.com with your order number, or the email you ordered with. Our team will provide instructions and, if applicable, a prepaid shipping label.

Return Requirements

To be eligible for a return or an exchange:

• It must be started within 30 days of delivery
• The product must be returned in its original packaging
• All included components must be returned

Refund or Exchange Options

Once we receive and inspect your return, you may choose one of the following:

• Cash Refund – Receive a refund to your original payment method, less a 15% restocking fee.
• Exchange – If you'd prefer a different product, we're happy to help. Email us to arrange it.

If you choose a cash refund, it will typically appear on your original payment method within 3–5 business days after processing, depending on your financial institution.

Damaged or Defective Items

If your order arrives damaged or defective, please contact support@releaseyourfascia.com as soon as possible with photos of the issue. We'll investigate promptly and send a replacement at no cost to you.

Questions?

If you have any questions about our refund policy, we're here to help. Contact us anytime at support@releaseyourfascia.com.